Shipping and Delivery

Shipping and Delivery Policy

1. General Information At Aradhana Hospitality, all bookings are processed electronically. There are no physical goods to be shipped. This policy outlines how booking confirmations, invoices, and other relevant documents are delivered to guests.

2. Booking Confirmation

• Upon successful booking and payment, guests will receive a confirmation email at the registered email address.
• The confirmation email will include booking details, check-in/check-out dates, room type, and payment summary.
• If a confirmation email is not received within 8 hours, guests should check their spam/junk folder or contact our support team.

3. Invoice and Payment Receipt

• An official invoice and payment receipt will be sent via email upon successful transaction.
• Guests can request a printed copy of the invoice at the hotel reception during check-in or check-out.

4. Modification and Re-sending of Confirmation

• If guests require modifications to their booking, an updated confirmation email will be sent.
• In case of lost or deleted booking confirmation emails, guests may request a duplicate copy by contacting our reservations team.

5. Digital and Contactless Check-in Information

• For a seamless experience, digital check-in details may be sent via email or SMS before arrival.
• Guests may receive a QR code, digital key, or other necessary details for contactless check-in, where available.

6. Customer Support If you encounter any issues regarding booking confirmations, invoices, or digital check-in details, please contact our support team at info@aradhanaresort.com.

By making a reservation at Aradhana Hospitality, guests acknowledge and agree to this Shipping and Delivery Policy.